Frequently Asked Questions
Everything you need to know about shopping with SPELL
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
What payment methods do you accept?
SPELL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your garments ethically produced?
Sustainability and ethics are at the heart of SPELL. We partner only with factories that adhere to fair labor practices and prioritize the use of organic, recycled, and eco-friendly fabrics in our collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.